If a company sells you a defective product or provides a poor service, you have the right to seek compensation under Indian consumer law. Here is how to exercise that right.
What is the Consumer Protection Act?
The Consumer Protection Act, 2019 protects buyers of goods and services from unfair trade practices, defective products, and deficient services. It applies to both offline and online purchases.
Who Can File a Consumer Complaint?
Any person who has purchased goods or hired services for personal use (not for commercial resale) can file a complaint. This includes purchases made online.
Where Do You File the Complaint?
Consumer complaints are filed in Consumer Disputes Redressal Commissions:
- District Commission — for claims up to Rs. 50 lakhs
- State Commission — for claims between Rs. 50 lakhs and Rs. 2 crores
- National Commission — for claims above Rs. 2 crores
You can also file complaints online at consumerhelpline.gov.in.
What Can You Claim?
- Replacement or repair of the defective product
- Refund of the amount paid
- Compensation for loss or injury
- Compensation for mental agony
Do You Need an Advocate?
Consumer courts are designed to be accessible, but having an advocate helps you build a stronger case, draft the complaint properly, and present evidence effectively — especially for larger claims.
GuruLegal assists clients with consumer complaints, drafting notices to companies, and representing them before consumer commissions. Contact us to get started.